Vip77 – Privacy Policy

1 Introduction

Vip77 (https://vip77.plus) is a trusted online gaming platform in Bangladesh. We believe every user has the right to have their personal information protected. This Privacy Policy clearly outlines what data we collect, how it is used, and the steps we take to keep your information secure.

By registering or using vip77, you agree to this Privacy Policy. Please read it carefully. If you have any questions, feel free to contact our support team.

2 Information Collection

Vip77 collects two types of information — what you provide directly, and what is collected automatically while you use the platform.

Information You Provide Directly

• Full name, date of birth, and gender.
• Mobile number and email address.
• Mobile Banking / Nagad / Rocket account number (for payments).
• National ID card or passport details (for KYC verification).
• Any messages you send via support chat or email.

Automatically Collected Information

• IP address and device type.
• Browser and operating system information.
• Platform access times, session duration, and page views.
• Game history, bet amounts, and transaction records.
• Cookie and local storage data.

3 Use of Information

Vip77 uses your information only for specific, legitimate purposes. We never use your data unnecessarily.

• Account Management: To complete registration, login, and KYC verification.
• Payment Processing: To process incoming deposits and outgoing withdrawal payments.
• Customer Support: To handle your questions, complaints, and support requests.
• Security: To detect fraud, money laundering, and multiple accounts.
• Promotions: To send personalized bonuses and offers (you may opt out at any time).
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve platform experience and performance.

4 Cookie Policy

Vip77 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: To maintain your login session and ensure platform security. Without these, the platform will not function properly.
• Performance Cookies: To understand which sections of the site are used most. Data is collected in fully anonymized form.
• Functionality Cookies: To remember your preferred language, games, and settings.
• Targeting Cookies: To show you relevant promotions based on your preferences.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some platform features.

5 Information Sharing

Vip77 does not generally share your information with anyone. However, data may be shared in the following limited circumstances:

• Payment Providers: With Mobile Banking, Nagad, Rocket, or other payment gateways — solely to complete transactions.
• Game Provider: With third-party game studios — only the minimum data necessary to operate the games.
• Law Enforcement Agencies: To assist with investigations in compliance with court orders or government directives.
• Fraud Prevention Services: With specialist agencies for fraud and money laundering prevention.

6 Data Retention & Deletion

Vip77 retains your information only for as long as it is needed and legally required. Financial transaction records are typically kept for 5 years after account closure, as mandated under financial law.

Data Deletion Request

You may request deletion of your personal data at any time. However, deletion may not be possible in the following cases:

• If there is an active legal investigation or ongoing dispute.
• When retention for a specified period is required by financial law or a regulatory body.
• If there is a pending withdrawal or ongoing transaction.

To request deletion of your data, email us at [email protected].

7 Your Rights

Every vip77 user holds several important rights over their own personal data:

• Right to Know: The right to know what information we hold about you and how it is used.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain conditions.
• Right to Restrict Processing: The right to restrict the use of your information under certain circumstances.
• Right to Opt Out: The right to opt out of marketing communications at any time.
• Right to Lodge a Complaint: The right to lodge a complaint regarding a data protection breach.

To exercise any of these rights, contact our support team. We will process your request within 30 business days.

8 Security Measures

Vip77 uses industry-leading security technology to protect your information. Our security framework is built across multiple layers.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Encrypted Database: Stored data is kept in encrypted form.
• Automated Suspicious Activity Detection: Unusual logins or transactions are detected immediately.

9 Child Protection

Vip77 is strictly not intended for minors. Our platform is for users aged 18 and above only. We do not knowingly collect information from anyone under the age of 18.

If we find that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed. Parents and guardians are encouraged to enable parental controls on their children's devices.

10 Policy Changes

Vip77 may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered mobile number or a platform notification. Continued use of the platform after any changes indicates your acceptance of the updated policy.

The "Last Updated" date at the top of the page indicates when this policy was last revised. To request a copy of a previous version, please contact our support team.

11 Contact

Contact us for any questions, complaints, or requests regarding this Privacy Policy:

We typically respond within 24–48 hours. For urgent matters, you can also reach us via live chat support.